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Applying analytics to the product recall process via Jones and Robinson

Given the pervasiveness of AI and analytics across all aspects of operation, it is not surprising that these are also being applied to to the product recall process. This Deloitte article provides five top tips for implementing this successfully. The headlines are: Do not be overwhelmed by the data Do not wait for ‘perfect’ data Layer […]

via Applying analytics to the product recall process — Jones and Robinson


Celebrate National Cheesecake Day At The Cheesecake Factory! — CBS Los Angeles

Rob Hester from The Cheesecake Factory visited the KCAL9 studios Wednesday to celebrate and showoff some of their new Cheesecake Lollipops.

via Celebrate National Cheesecake Day At The Cheesecake Factory! — CBS Los Angeles

Chick-fil-A tops U.S. fast food restaurants in customer satisfaction, study finds — Q13 FOX News

When it comes to U.S. fast food restaurants, Chick-fil-A is tops for a second straight year, according to a survey that measures customer satisfaction.

The American Customer Satisfaction Index uses a 0-100 scale, and restaurant grades are composed of several factors that include accuracy and quality of the order, cleanliness, online user experience, behavior of staff and menu variety.

The study found that Chick-fil-A is far outpacing chicken competitor KFC, which wound up in 12th place.

Following Chick-fil-A in the top five are Panera, Papa John’s, Pizza Hut and Subway.

The study found that people are generally happier with dining out in 2018 than they were in 2017, but not every type of fast food restaurant has experienced a bump. Burger restaurants are flat in terms of customer satisfaction, with Wendy’s, Burger King, Jack in the Box and McDonald’s making up four of the bottom five in the ACSI’s ranking.

“As Millennials gain spending power, their preferences shift the industry landscape — from more demand for fresh, organic ingredients to new ways to order and deliver food,” researchers found. “In response, restaurants are revamping menus and investing in new technology (for example, smartphone apps and automated kiosks), as well as adding curbside and third-party delivery services.”

With revenue from delivery up 20 percent over five years, it’s not surprising that pizza restaurants are cashing in – and the battle is tightening. Pizza Hut made a 5 percent gain in 2018, pulling into a tie with satisfaction leader Papa John’s.

The top five restaurants in the full service category are Texas Roadhouse, Cracker Barrel, Longhorn Steakhouse, Olive Garden and Outback Steakhouse.


When it comes to U.S. fast food restaurants, Chick-fil-A is tops for a second straight year, according to a survey that measures customer satisfaction.

via Chick-fil-A tops U.S. fast food restaurants in customer satisfaction, study finds — Q13 FOX News

Our Airbnb Booking Disaster in Auckland — JWalking

When you book an Airbnb stay six months ahead and pay in full you don’t expect any problems when the time comes do you? That’s exactly what we thought when we booked our stay in Auckland and it didn’t quite work out that way. Planning and Booking well in advance We’re not last minute merchants […]

via Our Airbnb Booking Disaster in Auckland — JWalking

Stomach bug hits more than 200 people on Royal Caribbean cruise ship —

The cruise company told Global News that 213 cases of a gastrointestinal illness were reported.

via Stomach bug hits more than 200 people on Royal Caribbean cruise ship —

What are your rights if a safety warning or recall is issued on a product? — The Scottish Sun

CHOCOLATES with potentially-deadly salmonella or tumble dryers that catch fire: These are just a few of the products that have led to safety alerts in the past year. Last year, a range of food safety organisations investigated more than 2,200 foods and environmental contamination incidents across the UK. Whirlpool issued a safety warning for faulty dryers under the Indesit, Hotpoint, Creda and Proline brand names, originally in 2015 but it updated the notice last year to inform customers they should not use machines affected by the default. This doesn’t even include products such as electricals, household appliances or motors (remember those exploding air bags?). Recalls are essentially an important means of protecting consumers from dangerous goods. So what should you do if a product you use has been recalled? And where can you check for the latest recalls. Here is what you need to know: What is a product recall ? And is similar to a safety notice? When consumers read about product recalls they will usually be safety alerts issued by a manufacturer or a retailer following the discovery of a concern with a product. Just yesterday Poundworld recalled items from a children’s Halloween costume amid fears that they put the wearer’s safety at risk. Cath Kidston kids’ drinking bottles were urgently recalled in September amid choking fears It does not necessarily mean that the item in your possession is one of the faulty products, but it is a warning that it might not be safe to use. Depending on the type of safety notice issued, manufacturers have different responsibilities to customers. A recall – when the manufacturer must call back a dangerous product – is the most severe level of safety notice. A company will sometimes issue a recall to limit the number of complaints made against them. But often firms get away with issuing a safety notice to inform customers that the item could be dangerous. Alex Neill, from consumer group Which? told the Sun Online:”The current product safety system means consumers are responsible for registering products and checking manufacturers’ websites for recalls, when more responsibility should lie with manufacturers.” Where can I check if the product I am using has been recalled? Sadly, there’s no central database that lists all the recalls across the UK. This makes it more difficult for consumers to actually know if the products they are using are safe. But some websites do list the most recent product recalls: For food you can check a list of food alerts on the Food standards Agency’s website. A variety of the most recent recalls and safety notices are listed on the Chartered Trading Institute website. For car & vehicle recalls you can visit the Driver and Vehicle Standards Agency (DVSA). For electrical products, you can check the Electrical Safety First’s list. Check alerts and recalls for drugs and medical devices on the Government’s website. You can search for EU-wide product safety warnings on the EU Commission’s rapid alert system website. What can I do to stay safe ? If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice was issued recently. Remember to register your electrical appliance on RegisterMyAppliance. The onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault. This will make it easier for manufacturers to contact you in case of a recall. FIRE WARNING The 10 domestic appliances most likely to catch fire revealed as report finds they cause FIVE fires a day If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer. You can also check the manufacturer’s or retailer’s website for more information. The manufacturer should usually provide you with more information and a contact number on its safety notice. [bc_video video_id=”5571109979001″ account_id=”5067014667001″ player_id=”default” embed=”in-page” caption=”Watch this Hotpoint tumble dryer as it catches fire​ ​in the middle of”] In some cases, the manufacturer might arrange for the faulty product to be collected. In others cases, you will have to bring back the product yourself. You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item. What if I get hurt? Under the Consumer Protection Act 1987, anyone who has been harmed by an unsafe product – even if you didn’t buy it yourself – can sue the manufacturer. The amount of money that can be claimed will depend on the harm suffered and there is no upper limit to the compensation you’ll get. You can sue if you sustain a personal injury bur also if there was damage to your private property caused by faulty goods. The value of the damage must be more than £275. If you take on the case and don’t win then you should be aware that you could be liable for any legal costs – and those of the company too. [boxout headline=”HOW TO CHECK IF AN APPLIANCE IS FAULTY” intro=”A tool by Electrical Safety First allows you to check if your appliance has been recalled since 2007.”] The Chartered Institute of Trading Standards also has a list of recent product recalls on it site. You can also register your details with a manufacturer as soon as you buy an item. You can do this directly or register with the Association of Manufacturers of Domestic Appliances service and they will tell you when a product is recalled or a safety alert is issued. [/boxout] [article-rail-section title=”” posts_category=”0″ query_type=”popular”] We pay for your stories! Do you have a story for The Sun Online Money team? Email us at money@the-sun.co.uk or call 0207 78 24516

via What are your rights if a safety warning or recall is issued on a product? — The Scottish Sun

8 Tips To Consider When Buying a Hoverboard — Cognizance

A hoverboard is a fictional rising board utilized for an individual transportation – they said in 1967 when they were just a dream by the Back to the Future franchise. Hoverboards are known as resembling a skateboard without wheels. During the 1990s there were speculations, trigged by director Robert Zemeckis, that hoverboards were, in fact, real, but not commercialized because they are said to be too harmful by parents’ groups. These rumors have been conclusively revealed. Many authors have used the hoverboard concept in various forms of media.

Hoverboards are for sale on hundreds of websites today. They range from official brand websites to many online stores that deal with a variety of hoverboards. Among these websites are also sites that make promises but fail to fulfill their promises, like the Kiwano hoverboard.

What is vital is to part the best hoverboard dealers from those who are trying to hide a substandard hoverboard. The reason for selecting a high-quality hoverboard is essential because the wrong hoverboard can result in fire incidents which in turn result in injury and damage.

Look Out For The UL 2272 Certification

It is because of this that only UL 2272 is highly recommended. When planning to buy hoverboard, the first thing you need to look for is whether it has UL 2272 certification or not. Granted there are a few hoverboards are of high quality even though they have not yet finished the UL 2272 model, but when a hoverboard is UL 2272 recognized, you don’t need to worry when purchasing it.

Most hoverboards that are in the market today are produced in China, in fact, it wouldn’t be a wrong statement to say that all of these products are manufactured in China. The distinction is that some of them are made of high-quality components whereas some are made of low-quality parts. No matter how good the rate of a hoverboard looks, we firmly advise you that you shouldn’t go for unbranded cheap hoverboards.

As per CPSC the US Govt. Customer Products Safety Commission, hoverboards which are not UL 2272 approved can never be marketed in the US, so it may even be a charge to the court which is regarded as an offense to retail them in the United States.

What To Pay Attention To When Buying a Hoverboard

Here are some tips that you need to consider when buying a hoverboard now.

  1. Try and buy a hoverboard that is UL 2272 licensed. If a hoverboard is UL 2272 approved, you can be rest assured that it is safe and will not have a fire related problems.
  2. If you want the certainty of being able to return the hoverboard after days of purchase, it is good to get it from Amazon.com
  3. Only if you choose a hoverboard brand that is licensed by the US Office, will you get some customer service, and be able to contact them in the case of a problem.
  4. Make sure that the hoverboard you buy has an efficient manual mode if you are purchasing one for the first time.
  5. If your goal of hoverboarding is going over grass and rough surfaces, then it will be best for you to select a hoverboard with larger than the regular 6.5-inch wheels, more like 10-inch wheels.
  6. Look for an online description and review the specifications carefully there. A clear hoverboard review and instructions booklet goes a long way in properly and safely using your hoverboard.
  7. Another good option is to consider the weight and height restrictions for the hoverboard; normally hoverboards support riders who weigh between 20 to 110 kgs.
  8. Also, do not allow your kid to ride the hoverboard without proper guidance. It is recommended that a child be over 12 years old to ride without oversight and children between 8 years to 12 years should ride under proper guidelines.

I hope these tips will help you to choose a famous hoverboard to buy.

Featured photo credit: hoverboard/http://ift.tt/2kv0z3c via morguefile.com

The post 8 Tips To Consider When Buying a Hoverboard appeared first on Lifehack.

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A hoverboard is a fictional rising board utilized for an individual transportation – they said in 1967 when they were just a dream by the Back to the Future franchise. Hoverboards are known as resembling a skateboard without wheels. During the 1990s there were speculations, trigged by director Robert Zemeckis, that hoverboards were, in fact, real, […]


via 8 Tips To Consider When Buying a Hoverboard — Cognizance